App Support

Welcome

Welcome to support for the apps from Gathering Moss. This one page covers LabelLeaf, SellerSeal, Skrybix, and LayerCost 3D. If something is not working, or a feature is confusing, we want to hear about it and help you get it sorted out.

Contact us

Write to us at gatheringmossphil@gmail.com. Please name the app you are using and tell us what happened, in as much detail as you can. A note about what you tapped right before the trouble started helps us find the cause quickly.

Getting help in each app

Skrybix has a help entry inside the app, with the setup walk and the first sale checklist. Start there for setup questions, and email us for anything it does not cover.

LabelLeaf is supported by email. Write to us and we will walk you through whatever you are stuck on.

SellerSeal is supported by email. Write to us and we will walk you through whatever you are stuck on.

LayerCost 3D is supported by email. Write to us and we will walk you through whatever you are stuck on.

Purchases and refunds

Every purchase is made through the App Store, and Apple handles the billing. Refunds are handled by Apple as well. To ask about a charge or to request a refund, go to reportaproblem.apple.com, sign in with the Apple account you used for the purchase, and choose the app and the charge.